Tuning is the basis of what we do. My tuning system, whole-tone, open-string tuning, is what virtually every concert tuner used until the advent of electronic tuning devices—“old school.”
Complete Piano Service
The ability to understand, diagnose, and implement the work necessary to put a piano in its maximum playing condition, and keep it there, through judicious maintenance, throughout its years of use.
Action regulation is dealing with the mechanism—the keys, keyframe and parts stack, collectively called the action, along with and aided by the damper/pedal system, or “back action”—that transfers energy from the player’s fingers to the point where the hammer strikes the strings.
This is the Dark Continent, or the “final frontier,” of piano technology. Very few piano technicians venture deep into the world of building tone in a piano hammer. People usually think of voicing as sticking needles into the hammers; this is a part of voicing/tone building, but many other protocols need to be done and in place before my needles come out.
Many piano actions greatly benefit from weight redistribution, geometric changes (changes in position of the levers involved in getting the hammer to the string,) weight addition or reduction, parts repositioning, or a combination of the above coupled with precise action regulation.
This is what we choose to call the process of musically and artisanally rebuilding or remanufacturing a good, hand-built grand piano, usually a Steinway or Mason & Hamlin, with other makers’ brands (Chickering, Bechstein, or Bosendorfer, for example) done on occasion.