There have been thousands of words written, on various piano forums, about the pianos that are made in Japan—in the same factory, and with the exact same production line as pianos that are exported—and sold to Japanese buyers domestically. They are disparagingly called “gray-market” pianos, and they are not supported or recommended by the Yamaha […]

The Power of Tuning, Voicing, & Regulation…

…is massive. It is both physical, tangible, and psycho-acoustic illusion: your brain likes the radical improvement so much it sounds better than better—it sounds MAGIC.

As I’ve said so may times before, finding a piano technician with the skills to both diagnose and execute this work at a high level is rare. If you find one, hold onto her ferociously. Refer her to other people who will treat her with the respect and honor she deserves.

It comes down to this: high-end piano work, acquiring and perfecting the skills to make a piano sing, is hard. It takes a tremendous amount of energy and focus. Only a relatively small percentage of piano techs will make the sacrifice to actually get there.

When you find one that does—and you just have to look sensibly—hold onto them, my friends.

The Truth About Pressure Ridges

I have maintained literally hundreds of pianos over the last four decades whose soundboards have had little pooched-up lines along some of the glue joints. Many piano owners see these little pushed-up places, and they become very concerned; they think the piano is ruined, that it’s a lemon, that the warranty should declare the board […]

What is True Custom Steinway Restoration?

Well, I’ll give you an example. We built a whole new action and back action, or damper action, for the Steinway “D” concert grand that has been living on the Clint Eastwood Scoring Stage, at Warner Bros. Studio in Burbank, since 1928. It was sent back to the factory for a full restoration—new action, new keys, […]

Our Next Custom-Made Piano…

Weird Magic: How the room affects piano sound and feel

I just had another stark “experience replaces belief” thing happen. Last week I sat down and played a 1993 Steinway “L,” really listened to it, felt it, “grokked” it, as I’ve learned to do so quickly after 40 years. Normal living room, carpet underneath, nice spacious house, nice mix of hard and soft surfaces. The piano sounded […]